Patient Registration Coordinator – Medstar Washington Hospital Center – Outpatient Psychiatry

Requisition Number: 2023-4482

Type of Position: Full-Time

Location: Washington, DC


Come work with a growing interdisciplinary team!

Signet Health manages the behavioral health services for MedStar Washington Hospital Center. Our team uses evidence-based treatment modalities to help provide cutting-edge and quality therapeutic services to those that need it most in the District of Colombia area, as well as surrounding states. Our services include brief therapy, group therapy, addiction related services, medication management, Intensive Outpatient Program (IOP), Partial-Hospitalization Program (PHP), and integrated Co-Occurring treatment for adults and older adults.

We have Full-Time and Part-time Patient Registration openings that offers rich and unique learning opportunities. Typical schedule will be M-F from 8:30 am - 5:00 pm

This person is responsible for complete range of front and back end ambulatory office operations. This will include various clinical, insurance verification, managing office setting, scheduling, call center, patient portal management and collaborative administrative tasks in an Outpatient Behavioral Health Setting.

The primary functions and role of this position include the following:

  • To provide top-notch customer service both to patients and internally to the ambulatory interdisciplinary team by greeting patients and visitors with a friendly and welcoming demeanor.
  • Performs timely and accurate registration, co-pay collection, insurance verification, sign-in/check-in functions and notification of patient arrivals.
  • Remains available to answer/screen live telephone callers to determine the purpose of the call and initiate scheduling or re-routing of patients for needed care.
  • Guides and supports patients and their families as needed through their needed care and within the facility as appropriate.
  • Receives and delivers messages as appropriate, schedules and coordinates appointments as necessary and obtains relevant diagnostic test results prior to patient appointment.
  • Supports patient needs around vitals, health checks, or other clinically appropriate requests in collaboration with the clinic nursing staff.
  • Completes required chart documentation in the electronic medical record (EMR) system, and will help with pre-authorizations as appropriate.
  • Requires attention to detail and assignments are expected to be completed by deadlines given.
  • Assists family members, conducts outreach efforts to patients, and audits system entries. 
  • Strong organization, initiative, and time management skills are important.
  • Moderate to advanced typing and computer skills are critical, especially with the growing virtual services due to the pandemic.
  • Other duties as assigned.
  • Requirements/Qualifications

    Candidates must have a minimum of 3 years working in a medical clinic or ambulatory setting, and a high school diploma or GED. A Certified Medical Assistant (CMA) or bachelor’s degree in business or related field is strongly preferred. Experience working with patients experiencing active behavioral health and/or addiction related symptoms is preferred. This position will be cross trained throughout the clinic to support traditional CMA duties, but will primarily be an administrative/operational support role. Must be flexible to adjust to the needs of a fast-paced environment, demonstrate effective problem-solving skills and display excellent oral/written communication skills.