AMBULATORY CLINIC SUPERVISOR OF OUTPATIENT BEHAVIORAL HEALTH SERVICES – MEDSTAR WASHINGTON HOSPITAL CENTER

Requisition Number: 2022-4223

Type of Position: Full-Time

Location: Washington, DC

Overview

Come work with a great team!  Signet Health manages the behavioral health services for Medstar Washington Hospital Center (MWHC) and has a full-time opening for an Ambulatory Clinic Supervisor of Outpatient Behavioral Health.

The Ambulatory Clinic Supervisor of Outpatient Behavioral Health Services oversees the administrative staff responsible for ensuring successful daily clinic operations. This position coordinates all the patient registration, front-end functions, and activities related to patient access. In addition, this position is primary to ensure optimal performance for the administrative personnel, development, and team dynamics. Works to support the Director of Operations to develop, implement, and sustain leading practice models for ambulatory operations, including training, planning, coordination of shared services, facility management, and general operations.

DUTIES AND RESPONSIBILITIES

  • Provides daily supervision to the administrative team, including weekly meetings, call observations, audits, team culture, professional standards, and skill evaluation for training needs.
  • Collaborates with the Director of Operations to implement best practice models for ambulatory administrative related practice management, including training, planning, coordination of shared services, facility management, and general operations. Primary focus areas include oversight of the patient registration process, patient customer services, validation of patient identity, scanning of patient documents to the appropriate system, resolution of all alerts for missing or inaccurate information prior to patient arrival, insurance verification, collection and electronic posting of time of service (TOS) payments, appropriate and timely status of all appointments, collections and review of all encounter forms, daily deposits of TOS payments, and preparation of charge batches.
  • Interviews, hires, manages, and evaluates the performance of the administrative staff in collaboration with the Director of Operations, Clinical Director and Nurse Navigator leadership and administers corrective action(s) when necessary. This includes, resolving grievances and ensuring performance standards and expectations are clear. Assigns duties and responsibilities with approval from the Director of Operations.
  • Adheres to compliance of Hospital objectives and goals by providing training and development to all administrative staff.  
  • Collaborates with all staff to ensure the smooth flow of patients through the service lines assigned, while ensuring work is performed accurately and timely. Implements and manages appropriate programs and services to meet/exceed the goals of the department.
  • Oversees management and quality of scheduling and templates for all providers. Ensures templates are optimized so that patients may be scheduled as expected for service line goals.
  • Works directly with provider teams to coordinate the patient appointment scheduling process, including staff adherence with all established policies and procedures related to determining and accurately documenting the appropriate appointment type, provider, referral and/or authorization requirements, procedure orders, and other appointment specific requirements.
  • Collaborates with Revenue Cycle team to ensure patient registration coordinators are following all hospital, payor, copay collection, and other applicable regulatory expectations with support from the Director of Operations.
  • Coordinates the daily batching process, including encounter form completion and reconciliation to optimize charge capture and reimbursement.
  • Monitors clinical facility needs and environment of care to ensure a clean, safe environment for patients in conjunction with the Executive Coordinator and Director of Outpatient Operations. Ensures workspaces are neat, clean, and free of debris. Reports computer malfunctions, software issues and/or problems to the Help Desk or appropriate staff.
  • Participates in performance improvement initiatives as requested. This may include oversight of reporting and data collected.
  • Maintains competency in all electronic systems required for job functions. This may include ongoing and new training for staff.
  • Participates in hospital meetings as requested.
  • Performs other duties and responsibilities as assigned.

Requirements/Qualifications

Bachelor's degree in Health Care Administration, Business Management or other closely related field is strongly preferred. Three years healthcare/medical office experience and prior management experience is a plus; preferably in a managed care or ambulatory care setting.  Must be flexible to adjust to the needs of a fast-paced environment, demonstrate effective problem-solving skills, and display excellent oral/written communication skills. Ability to proficiently use the following Microsoft products is essential: Word, Excel, Outlook, and Teams.

EOE

Hospital/Program Description

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.